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Does Your Customer Service Hurt Your Business?

http://www.examiner.com/x-20519-Small-Business-Insights-Examiner~y2010m6d23-Does-Bad-Customer-Service-Impact-Business (58 hits) - My company is a staunch advocate of employee empowerment; it adds to the morale and efficiency of an organization. A recent issue with an on- line retailer took one month and a lot of phone calls to reach a basic decision, customer service wasn’t going to do anything more than what they wanted to do. The Executive... More... (Business Management)

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