MyeLinx.com

Does Your Customer Service Hurt Your Business?

My company is a staunch advocate of employee empowerment; it adds to the morale and efficiency of an organization. A recent issue with an on- line retailer took one month and a lot of phone calls to reach a basic decision, customer service wasn’t going to do anything more than what they wanted to do. The Executive Management was contacted and got the issue resolved, but in the end the company lost me as a customer. It has to be asked, when does empowering employees to make a decision become a negative value for the company? To